Return and Refund Policy

Returns and Refunds Policy

At Todomascotas.shop, we strive to ensure your satisfaction with every purchase. Below are the terms of our Returns and Refunds Policy:

What is our return policy?

We accept returns of unused items within 7 days of purchase. All items must be returned in their original condition, including:

  • All original parts and packaging.
  • Batteries (if applicable).
  • Cables, controllers, blank warranty cards, instructions, and any other included materials.

What if an item is defective?

If you receive a defective item within 7 days of purchase, we will replace it with the same item at no additional cost. Follow these steps to initiate the return process:

1. Contact Us

  • Send an email to info@todomascotas.shop to report the issue.
  • Include the following information in your email:
    • Your order number.
    • Your full name.
    • A description of the defect.
    • Photos of the defect (if possible).

2. Obtain a Return Authorization (RMA)

  • We will send you a Return Merchandise Authorization (RMA) number along with return instructions.
  • IMPORTANT: All returned items must include an authorization number to be processed. Returns without this number will not be accepted.

3. Return the Item

  • The cost of returning the defective item is your responsibility.
  • Once we receive the defective item in our warehouse, we will proceed to:
    • Send a replacement at no additional cost, OR
    • Issue a full refund if a replacement is not available.

Shipping costs are non-refundable.

Refund Policy

  • Refunds will be issued using the same payment method used for the original purchase.
  • The refund process may take up to 7 business days to complete.

Refund Scenarios

Defective item with no replacement available:

  • If the defective item cannot be replaced because it is out of stock, we will issue a full refund.

Order cancellation before shipping:

  • If you wish to cancel an order before it has been shipped, please email us immediately.
  • We will issue a full refund for the order amount.

Have additional questions?

If you have any questions or concerns about returns or refunds, please feel free to contact our customer support team. We’re here to help!